Trust & Safety
At DocConnect, safety is our top priority. We work hard to create a trusted environment for patients and healthcare providers.
How We Build Trust
We verify healthcare providers through a multi-step process including license verification, insurance confirmation, and identity checks.
Verified providers have completed credential verification. We partner with trusted screening services to ensure patient safety.
All payments are processed through Stripe, a PCI-compliant payment processor. Your financial information is never stored on our servers.
Reviews come from verified patients who have actually used the healthcare services. We monitor for fake or misleading reviews.
Our Verification Process
Application Review
Providers submit their business information, licenses, and documentation for review.
License Verification
We verify state licensing and any required certifications directly with issuing authorities.
Insurance Confirmation
Providers must demonstrate adequate liability insurance coverage.
Ongoing Monitoring
We continuously monitor for license status changes, complaints, and review authenticity.
Data Protection
Encryption
All data is encrypted in transit using TLS and at rest using AES-256.
Access Controls
Strict access controls ensure only authorized personnel can access sensitive data.
Regular Audits
We conduct regular security audits and penetration testing.
Data Minimization
We only collect data that is necessary to provide our services.
Report a Concern
If you encounter any safety concerns, inappropriate behavior, or suspicious activity, please report it immediately. We take all reports seriously and investigate thoroughly.
Community Guidelines
We expect all users to treat each other with respect and honesty. Review our community guidelines to understand what behavior is expected and what is not tolerated on our platform.
Read Community Guidelines