Privacy Policy
Last updated: February 2, 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, phone number)
- Profile information for patients (health preferences, insurance)
- Profile information for healthcare providers (practice details, credentials, photos)
- Communications and messages sent through our platform
- Payment information (processed securely through Stripe)
- Reviews and ratings you submit
We also automatically collect certain information when you use our services:
- Device information and browser type
- IP address and general location
- Usage data and interactions with our platform
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Connect patients with healthcare providers
- Process appointments and payments
- Send notifications about appointments and messages
- Improve and personalize our services
- Ensure safety and security of our platform
- Comply with legal obligations
3. Information Sharing
We may share your information in the following circumstances:
- With healthcare providers or patients: To facilitate connections and appointments
- With service providers: Who assist us in operating our platform (e.g., payment processors, hosting providers)
- For legal reasons: When required by law or to protect our rights
- With your consent: When you explicitly agree to share information
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate security measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure payment processing through Stripe
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your account and associated data
- Object to or restrict processing of your data
- Port your data to another service
- Withdraw consent where applicable
To exercise these rights, please contact us at privacy@docconnect.com.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. This information is protected with the same care as all user data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@docconnect.com
- Through our contact form